Frequently Asked Questions
Everything you need to know about your ICON Amsterdam experience.
What is the typical shipping time for my order?
We offer fast worldwide shipping. Orders within the Netherlands are typically delivered within 1-2 business days, while international shipping usually takes 3-7 business days depending on your location.
How do I return or exchange an item?
We offer a 30-day return policy. Items must be in their original condition with tags attached. You can initiate a return or exchange through our automated returns portal on the website.
How do I ensure I choose the correct size?
Our garments are designed for a perfect fit. We recommend checking the specific size guide located on each product page, which includes detailed measurements and model height/weight references.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and local payment options such as iDEAL and Klarna for 'Buy Now, Pay Later' convenience.
How should I care for my ICON Amsterdam clothing?
To maintain the quality and fit of our premium fabrics, we recommend washing items inside out at 30°C and avoiding the use of a tumble dryer. Always check the care label inside the garment.
Will I have to pay import duties or taxes?
For customers within the EU, all taxes are included. For international orders outside the EU, custom duties or import taxes may apply depending on your country's regulations and are the responsibility of the customer.